FAQs - DELIVERY
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HOW CAN I TRACK MY ORDER?
We use a variety of delivery services depending on your shipping address. Once your order has been dispatched, you will be sent an email containing the shipping information, including a tracking number. If you need an update on the delivery progress of your order or wish to change the delivery date, please contact the relevant shipping service provider. HOW LONG WILL DELIVERY TAKE? Our home accessories and small items are usually delivered together within 3-4 working days via our parcel courier. Providing you give a number, you’ll receive a text message prior to delivery. For sofa, furniture, large item / bulky deliveries and all made to order items, we will contact you at least 10 days ahead to arrange a delivery date that suits you. An indicative timescale for delivery is shown on the individual product details. While we deliver to most areas in UK and Ireland, we are unable to guarantee delivery within our usual lead-times to certain areas. These include Ireland, Highlands & Islands, Channel Islands, Isles of Scilly and the Isle of Man. These areas also incurr a higher delivery charge. WHAT IF I AM NOT IN WHEN YOU DELIVER? Small items delivered by courier will be left in a safe location when available. If there’s no safe place, the courier will leave a card to rearrange delivery and usually a redelivery attempt will take place on the next working day. Should you not be home on the third attempt, the item will be sent back to the depot and back to ourselves. Should this happen, a delivery charge will be incurred which will need to be paid by you prior to the item being re delivered. For all other items you need to call our online sales team on 01753 911541 to organise a re-delivery. This will incur a delivery charge that must be paid for in full before re-delivery. Please see the Terms and Conditions of Sale for furniture orders for more details. |
WHAT IF MY ORDER ARRIVES DAMAGED, FAULTY OR INCORRECT?
If you notice as soon as it arrives, write this on the delivery note that you are asked to sign by our delivery partners. Then contact our online sales team on 01753 911541 within 7 days of receipt of your order. WHAT IF ONLY PART OF MY ORDER HAS ARRIVED? Home accessories and smaller items are delivered separately from furniture, bulky or large items. If you have placed an order with both small and large items, it is normal to receive these separately. If you ordered more than one large item, they will be delivered together when both are in stock. If you have a question or haven’t received everything, call us on 01753 911541 CAN I CHANGE THE DELIVERY ADDRESS? If you have ordered accessories and small or stock items on 3-4 days, we may not be able to redirect as it’s likely to be on its way. If you have ordered larger items, call our Customer Services team on 01753 911541 or email hello@scandibox.com Please note amending your address after we have arranged delivery may result in a change to your delivery date. CAN I HAVE MY ITEMS DELIVERED OVERSEAS? We deliver to the UK and Republic of Ireland, including Highlands & UK Islands. If you need an international delivery, this can be arranged and the delivery charge will be calculated accordingly. Please contact our Customer Services Team on 01753 869567 to discuss your requirements. 
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FAQs - ORDERING
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DO I NEED AN ACCOUNT TO PLACE AN ORDER?
No, you can choose to checkout as a guest. However, you must have a registered account in order to make a return. Other benefits of signing up to an account include order tracking, review past orders, save address details, and manage email preferences. WHAT PAYMENT METHODS ARE AVAILABLE? We accept Visa Credit, Visa Debit, Mastercard and American Express. For trade customers we are also able to accept Bacs transfers against our invoices. CAN I PLACE MY ORDER OVER THE PHONE? If you prefer to speak to us, call our Customer Services team on 01753 911541 . We are able to offer advice on individual products and product ranges. |
CAN I MAKE CHANGES TO MY ORDER?
You can only make changes to your order up until you confirm your order in the checkout process. If you need to make a change after this, call Customer Services on 01753 869567. Please note any changes made after your confirmed order may result in the order taking longer for delivery. ARE THERE TERMS + CONDITIONS ASSOCIATED WITH MY ONLINE SCANDIBØX ORDER ? Yes. They are available to view on the website. It is your responsibility to make sure you have read and understood these conditions of sale before making your purchase. If you want to cancel an order, call our online service team directly on 01753 911541. These are detailed in the Terms & Conditions. HOW DO I USE MY PROMO CODE? Enter your code at the checkout, exactly as it appears. NOTE: Your code may have a minimum spend for some PROMO offers. |
DELIVERY - Our Partners
GENERAL
At Scandibøx, we are able to offer a number of different types of products and therefore the most appropriate delivery option might vary. Depending on your location, type and size of product, we have different delivery prices. Your delivery cost, if any, will be calculated at check out. Generally speaking, these can be categorised as follows;
At Scandibøx, we are able to offer a number of different types of products and therefore the most appropriate delivery option might vary. Depending on your location, type and size of product, we have different delivery prices. Your delivery cost, if any, will be calculated at check out. Generally speaking, these can be categorised as follows;
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UK STANDARD / EXPRESS DELIVERY UNDER £75
Our Parcel Delivery option is available for most of our home accessories*, gifts*, lighting* and even some smaller items of furniture*. To provide a high quality service for our customers, we use specialist couriers for the majority of our parcel deliveries. Standard delivery is a 3 - 5 day service for all stock items from receipt of order. For all small items under £75 spend there is from a £4.95 nominal charge for small parcels and from £6.95 charge for large parcels (not furniture) where a number of items have been consolidated or for a single, larger item. Delivery will be made to the front door of your house, but packaging will not be taken away by the carrier. For an Express Delivery Service, 1 - 3 working days, a charge of from £10.95 is applicable on all in stock small parcels and from £15.95 on all in stock large parcels. Please refer to the scale below for applicable charges in your region. UK STANDARD / EXPRESS DELIVERY OVER £75 Our Parcel Delivery option is available covering home accessories**, gifts**, lighting** and even some smaller items of furniture**. To provide a high quality service for our customers, we use specialist couriers for the majority of our parcel deliveries. Standard delivery is a 3 - 5 day service for all stock items from receipt of order. For all purchases made over £75, whether for a small single item or a number of small goods, delivery is free of charge. Delivery will be made to the front door of your house, but packaging will not be taken away by the carrier. For an Express Delivery Service, 1 - 3 working days, a charge of £7.95 is applicable on all in stock small parcels and £10.95 on all in stock large parcel items. STANDARD DELIVERY UK Small Parcels / Packets (Orders Under £75) England & Wales - £4.95 (3 - 5 days) Scotland & Eire - £12 (3 - 5 days) Channel Islands & Republic of Ireland - £15 (3 - 5 days) STANDARD DELIVERY UK Large Parcels / Packets (Orders Under £75) England & Wales - £6.95 (3 - 5 days) Scotland & Eire - £15 (3 - 5 days) Channel Islands & Republic of Ireland - £18 (3 - 5 days) STANDARD DELIVERY UK Small Parcels / Packets (Orders Over £75) England & Wales - FREE (3 - 5 days) Scotland & Eire - FREE (3 - 5 days) Channel Islands & Republic of Ireland - FREE (3 - 5 days) STANDARD DELIVERY UK Large Parcels / Packets (Orders Over £75) England & Wales - £5.95 (3 - 5 days) Scotland & Eire - £8.95 (3 - 5 days) Channel Islands & Republic of Ireland - £12.95 (3 - 5 days) EXPRESS DELIVERY UK Small Parcels / Packets (Orders Under £75) England & Wales - £10.95 (1 - 3 days) Scotland & Eire - £25 (1 - 3 days) Channel Islands & Republic of Ireland - £29.95 (1 - 3 days) EXPRESS DELIVERY UK Large Parcels / Packets (Orders Under £75) England & Wales - £15.95 (1 - 3 days) Scotland & Eire - £29.95 (1 - 3 days) Channel Islands & Republic of Ireland - £32.95 (1 - 3 days) EXPRESS DELIVERY UK Small Parcels / Packets (Orders Over £75) England & Wales - £7.95 (1 - 3 days) Scotland & Eire - £15.95 (1 - 3 days) Channel Islands & Republic of Ireland - £19.95 (1 - 3 days) EXPRESS DELIVERY UK Large Parcels / Packets (Orders Over £75) England & Wales - £10.95 (1 - 3 days) Scotland & Eire - £21.50 (1 - 3 days) Channel Islands & Republic of Ireland - £26.95 (1 - 3 days) * Delivery on selected orders under £75. If your home accessory item is small enough to be delivered by one person. ** Free delivery on selected orders over £75. If your home accessory item is small enough to be delivered by one person, then free delivery on selected orders over £75 will apply. Larger items requiring two people to deliver are not included in the Free Delivery on selected orders over £75. For delivery costs of large items, please see below. |
LARGE / BULKY ITEM STANDARD DELIVERY
Most furniture and large items are delivered by our bespoke two-man Furniture Delivery service. For all orders over £1,500 and within the M25 this service is Free for kerbside / ground floor 'through the door' deliveries. All other large deliveries start from £50. To ensure your order is delivered in perfect condition, please take note of the below information to determine the best service option for your item(s); Orders up to £1,500 UK Home Delivery Service within M25 - £50* UK Home Delivery Service outside M25 - £75* NI, Isle of Man, Highlands & Islands - from £120* Orders over £1,500 UK Home Delivery Service within M25 - Free* UK Home Delivery Service outside M25 - £55* NI, Isle of Man, Highlands & Islands - from £100* * Delivery is kerbside or what we class a 'through the door' delivery. Packaging is not taken away by the carrier. For a Premium, Bespoke or Special Service please refer to the below 
SPECIALIST DELIVERY / INSTALLATION SERVICE Since the founders of scandibøx have worked in the design industry for over 25 years, we are able to offer a number of special delivery services other retailers will not often provide. For ease these have been categorised into the following. The price for each of these services is based on location, item(s) ordered, access conditions, works required. Given the number of variants involved it is important that one of our Customer Services team discuss this with you direct, whether by email on hello@scandibox.com or phone on 01753 911541. Premium Service Delivery This service allows for your goods to be taken to your room of choice providing there are no access restrictions or special requirements to consider. Your Customer Services representative will discuss this with you in detail to ensure this is the correct service level for you. You will then be provided with a price based on the information you have given. Bespoke Service Delivery This service is otherwise known as a 'white glove service'. Your goods will be delivered to your room of choice, unwrapped and all packaging taken away. This service also provides the option for the items to be assembled and installed. The price for all of this is once again obtained by discussing directly with one of the Scandibøx team. Special Service Delivery Occasionally we come across a project where access is highly restricted, or where clients have been disappointed they have been unable to purchase a particular item due to access. In these circumstances, it has been necessary to arrange for a hoist, mini crane and other specialist equipment to be hired with the relevant teams and expertise to ensure the furniture can be delivered safely. An initial assessment would be required on site to determine accurate costs after providing you with an initial estimated price based on the information you provide. If you think you might require this service, one of our team will be happy to help. Please call us on 01753 830382 and ask to speak to a design team member. Their technical knowledge will be required in order to determine a solution for you. INTERNATIONAL DELIVERY We are currently looking to include International Delivery to include EU Countries,, USA and China |
OUR PRODUCTS
FIT FOR PURPOSE
To get the most out of any goods, you should take care to follow the care instructions. The goods we sell are for consumers for general domestic use only (and trade for applicable items) and must be used for the intended purpose. Where products are used for non-domestic purposes we exclude (to the fullest extent permitted by law) those warranties and conditions relating to fitness for a particular purpose (unless purchased for a specfic project as a trade customer and has been discussed with Scandibøx for "fit for purpose use" prior to purchase).
AVAILABILITY
All goods are subject to availability. If for any reason beyond our control we are unable to supply any goods then you will be offered a full refund or, if available and acceptable to you, substitute goods of equivalent quality and price.
CARE INSTRUCTIONS
Some of our main manufacturers provide specific cleaning and maintenance products for their furniture. Please ask one of the Customer Services Team by emailing hello@scandibox.com or call 01753 911541. Care instructions are often provided with your furniture product and which is applicable to most of the furniture items we sell. Please take care to follow the instructions carefully.
To get the most out of any goods, you should take care to follow the care instructions. The goods we sell are for consumers for general domestic use only (and trade for applicable items) and must be used for the intended purpose. Where products are used for non-domestic purposes we exclude (to the fullest extent permitted by law) those warranties and conditions relating to fitness for a particular purpose (unless purchased for a specfic project as a trade customer and has been discussed with Scandibøx for "fit for purpose use" prior to purchase).
AVAILABILITY
All goods are subject to availability. If for any reason beyond our control we are unable to supply any goods then you will be offered a full refund or, if available and acceptable to you, substitute goods of equivalent quality and price.
CARE INSTRUCTIONS
Some of our main manufacturers provide specific cleaning and maintenance products for their furniture. Please ask one of the Customer Services Team by emailing hello@scandibox.com or call 01753 911541. Care instructions are often provided with your furniture product and which is applicable to most of the furniture items we sell. Please take care to follow the instructions carefully.
UK RETURNS
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UNHAPPY
If you are unhappy with your purchase, under Distant Selling Regulations you can return the items to us within 14 days of receipt of your goods for a full refund. Items bought online are returned at your own expense, unless damaged, and should be unused, returned in their original packaging and in a fully resalable condition. Scandibøx will not accept responsibility for loss or damage when returning an item to us through your initiative. In these circumstances, you are responsible for loss or damage. Until the goods are returned to us, you have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation or the goods have been unnecessarily handled by you, we may make a deduction from any refund due to you. We strongly recommend using a trackable and insured shipping service if a product is returned. It is not obligatory, but we recommend using the original packaging or similar to avoid damage when returning a product to us. ITEMS NOT ELIGiBLE FOR FULL REFUND Furniture and Made to Order items are not eligable for refund, unless faulty. To obtain a refund you must take reasonable care of the goods. If you fail to do so, we reserve the right to refuse the refund or deduct a charge based on the condition of the goods. We may ask to review the goods through an independent inspection before a refund is given. Your statutory rights are not affected. Scandibøx is not responsible for Made to Order items that are not needed anymore. Scandibøx is not responsible for Made to Order items that cannot be delivered to the delivery address. It is the customer’s responsibility to ensure that there is proper access to the delivery address for all items that are ordered. We suggest measuring all doorways and entryways, as well as any related dimensions, of which will affect the usage of the items. For further help, please refer to our Buying Guides section or call 01753 911541 and ask to speak with one of our experienced Scandibøx design team. 
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DAMAGED OR FAULTY GOODS
Our products are covered by the manufacturers independant warranties. This can be found in the product literature or online product information which can be viewed before purchase. Where no warranty information is given, it is assumed no warranty period is provided by the manufacturer. However, should you receive goods from us which are in any way faulty, you should in the first instance contact one of our Customer Services team on 01753 911541 or email hello@scandibox.com giving as much detail as possible about the nature of the problem. If the item is damaged upon receipt, please send an email to hello@scandibox.com sending photographs clearly showing evidence of the damage. State your order number as a reference and include your telephone number. If you are aware of the damage whilst the courior is delivering, you should NOT accept the item and make a clear note on the delivery document to say why you have refused to accept delivery. A new item will be sent out to you as soon as possible, or a full refund offered whichever is your preference. RETURN PROCEDURE Refunds are only accepted and processed based on the following scenarios. We ask that you please contact the Customer Services team by email to pre-authorize any refund before returning any items to us: If Items Have NOT Been Dispatched We can cancel and refund Made to Order items only if cancellation is requested before the item has been put into production. You can cancel an order by calling 01753 911541 or by writing an email to hello@scandibox.com from the email address listed on the order. If accepted, a refund will be processed within 14 working days back to the debit/credit card used to make original purchase. If Items Have Been Dispatched We can refund all other items, if a customer can contact us over the phone or via email within 14 days of when you have received your order. Previously noted items (Furniture and Made to Order) are not eligible for refund. We reserve the right to decline any refund after 14 days of receipt of items. Once your items have been returned and checked, if accepted, a refund will be processed within 14 business days back to the debit/credit card used to make original purchase. Delivery charges will not be refunded, and the cost of returning the items safely is the customers’ responsibility. |
TERMS & CONDITIONS
The terms and conditions apply to the use of this Website www.scandibox.com and by using this Website you agree to be bound by the terms and conditions set out below. If you do not agree to these terms and conditions you may not use or access this Website. We advise all our customers to carefully read our Terms and Conditions before placing an order, to avoid any inconvenience for either party. If you have any questions relating to these terms and conditions, please contact our Customer Service team by email – hello@scandibox.com or call us on 01753 869567 Monday to Friday, 09:00 – 18:00.
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WEBSITE REGISTRATION
When you place an order or register as a customer, the personal information which you are required to provide must be true, accurate, current and complete in all respects. You must notify us immediately of any changes to the personal information by contacting us by email on hello@scandibox.com. For more details on how we collect your data and what we do with it, please consult our Privacy Policy at the bottom of this document. INDEMNITY You agree to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of conditions by you or any other liabilities arising out of your use of this Website, or by the use of any other person accessing the Website using your shopping account and/or your personal information. PRICES & PAYMENT
ORDERING
CANCELATION & RETURNS We want you to be completely satisfied with your purchase and if for any reason the items you have ordered do not meet your expectations, we will be happy for you to exchange these for another item of the same value or refund you in full. The Consumer Contracts Regulations 2013 offers you the following cancellation rights when you buy online or by phone:
DELIVERY SERVICE - FURNITURE AND BULKY ORDERS Access
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DESCRIPTION OF PRODUCTS
AGE RESTRICTIONS
INTELLECTUAL PROPERTY AND RIGHT TO USE You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors. You acknowledge and agree that the material and content contained within the Website is made available for your personal non - commercial use only and that you may (if necessary, to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content. LIMITATION OF LIABILITY While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non - infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade. We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website. You agree that fully permitted by applicable law, we will not be responsible or liable (whether in contract, tort or otherwise), under any circumstances, for any of the following Conditions:
ENTIRE AGREEMENT These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Scandibøx and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions. LAW The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England. SALES & PROMOTIONS 15% off your first online order. When you sign up to subscribe to the Website you will be emailed a discount code that allows you to redeem 15% off your first online order. This offer is only redeemable on full price products and cannot be used in conjunction with any other offer including Sale, Clearance and Outlet. Scandibøx reserves the right to amend or remove the offer at any time. LEGAL IDENTITY Scandibøx is the trading name of Be Boxed Ltd. The site is owned and operated by Be Boxed Ltd registered in England and Wales, company number 07746655, Vat Number 131 2039 67. The registered office is The Old Stables, Aston, Oxon, OX18 2DQ. ANY OTHER QUESTIONS? If you have any questions on any aspect of Scandibøx, please contact us: Email: hello@scandibox.com Phone: +44 (0) 753 868567 Post: Scandibøx, 2 Old Gothic Place, Acre Passage, Windsor, SL4 1DL. Please note, this address is to be visited strictly by appointment only. |
PRIVACY & COOKIE POLICY
This privacy policy applies only to the Scandibøx Website located at www.scandibox.com.
If you do not accept this privacy policy, you must not use the Website.
This privacy policy applies only to the Scandibøx Website located at www.scandibox.com.
If you do not accept this privacy policy, you must not use the Website.
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COLLECTION OF PERSONAL INFORMATION
We respect all laws that apply to our business, and this includes the General Data Protection Regulation (GDPR). As part of our commitment to GDPR compliance, we have updated our Privacy Policy. If you are an individual in the European Economic Area (EEA), we collect and process information about you only where we have a legal basis for doing so under applicable EU laws. We collect and use your information only where:
Where we are using your information because we have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer using the Website. USE OF COOKIES In addition to personal information you provide, we may also collect information about you automatically when you visit the Website or access content in our electronic communications with you. The collection of information may involve the use of cookies. A cookie is a small text file that is placed on your computer's hard drive by your browser. Cookies allow us to identify your computer and find out details about your visit and browsing habits so that we can offer you a more personalised experience and manage, monitor and improve services. Most internet browsers accept cookies automatically, but usually you can alter the settings of your browser to erase cookies or prevent automatic acceptance if you prefer. If you choose not to receive our cookies, you may not be able to use some of the core features of the Website. The information collected by cookies is not tied to your contact details (such as your name or email address), it only includes general information about your computer settings, your connection to the internet e.g. operating system and platform, IP address, your browsing patterns and timings of browsing on the Website and geographical location. |
USE OF YOUR INFORMATION
By using this Website, you agree that we may collect, hold, process and use your information (including personal information) for the purpose of providing you with the Website services and developing our business which includes (without limitation):
SHARING PERSONAL INFORMATION We may share information about you with suppliers that we engage to help us provide certain services and/or functionality e.g online payment processing. We will use reasonable endeavours to control and be responsible for the use of your information by such suppliers. KEEPING YOUR PERSONAL INFORMATION SECURE We take the security of your personal information very seriously and have appropriate physical, technical and administrative procedures in place to help protect your personal information from unauthorized access, use or disclosure as required by law in England. ACCESSING YOUR PERSONAL INFORMATION If you wish to review or receive copies of the personal information we hold about you, change your marketing preferences or have any other queries about this privacy policy, please contact hello@scandibox.com We may charge a small administration fee (not exceeding the maximum permitted by law in England or Ireland as applicable) in relation to fulfilling a request for access to personal information. UNSUBSCRIBING FROM EMAILS When creating a Buyer Account for Scandibøx, or submitting your email address in order to access Scandibøx content you will be automatically opted in for transactional (emails about your activity and business management on the Website) and marketing (content, editorial and promotional) emails. Transactional emails are necessary to operate your Account on the Website and cannot be unsubscribed from. If you wish to unsubscribe from marketing emails please click on the unsubscribe link in the email or contact hello@scandibox.com CHANGES TO THIS PRIVACY POLICY If we change this privacy policy, we will post the revised privacy policy here with an updated effective date. If we make significant changes to the privacy policy, we may also notify you by other means such as sending an email or posting a notice on our home page. |